[Resolved] New version update osTicket Core, v1.18.3

To Parent Forum
    • January 19, 2026 at 5:40 am #24414
      GP
      Participant

      mPDF: Upgrade To v8.2.7 (39cdd2b)
      htmLawed: Upgrade To 1.2.15 (877adf5)

      Security
      security: Latest Patches 01/2026 (c646c8c, d1b634a, 6852e71, 8db4d37, 1552cfa, d832f24)

    • January 30, 2026 at 4:32 am #24653
      A
      astaadmin
      Participant

      Hello,

      after upgrading osTicket from 1.18.2 to 1.18.3, the logo is missing in the ticket print / PDF view when using osTicket Awesome.

      What I tested
      Replaced ticket-print.tmpl.php with the original osTicket 1.18.3 core version → logo works
      Re-applied osTicket Awesome → logo broken again
      File permissions and paths are correct

      Comparison
      1.18.2 + osTicket Awesome → OK
      1.18.3 + osTicket Awesome → FAIL
      1.18.3 + core print template → OK
      This points to an incompatibility in the Awesome print template with osTicket 1.18.3.

      Please investigate and update the print template accordingly.

      Best regards

You must be logged in to reply to this topic.