[Resolved] Unable to see collaborators interface

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    • July 17, 2019 at 2:34 am #4791
      S
      techcare
      Participant

      Latest update. Now unable to see the collaborators interface. I click on it and all I see is that the page scroll bar moves (page becomes bigger). That is it.

      No php error (web server side)

      Appears to be a z-index issue??

    • July 17, 2019 at 11:35 am #4798
      S
      stevland
      Keymaster

      By “latest update” I assume you mean osTicket-1.12-Awesome-105, yes?

      Please clear your browser cache and try again.

      If the issue persists, let me know if you encounter the same issues in the latest staff demo.

    • July 17, 2019 at 11:57 am #4802
      S
      stevland
      Keymaster

      Oops sorry disregard my last message!

      I got confused. I fixed this recently and I mistakenly thought the fix had been included in the last release. It was fixed since the last release, hence it will be included in the next release.

    • July 17, 2019 at 5:09 pm #4805
      S
      techcare
      Participant

      No drama dude. But this is a pretty big issue for me. What is the ETA for the new release? I’ve had to resort back to the standard osTicket theme.

    • July 21, 2019 at 6:50 pm #4811
      S
      techcare
      Participant

      Why this shows up as resolved when it isn’t???

      Please fix this!!

    • July 23, 2019 at 3:46 pm #4816
      S
      stevland
      Keymaster

      Hmmm it is still marked as “support request” on my end. Actually I’ve changed it to “in progress”.

      I just released 105. I have no immediate plans or schedule for the next release. I will try to tailor something for you soon.

    • July 23, 2019 at 10:01 pm #4817
      S
      techcare
      Participant

      Yeah I changed it when I posted last time. Interesting.

      Understood mate. But without this working I’m back to the original osticket non responsive theme. Doesn’t any one else have this issue?

    • July 25, 2019 at 12:48 pm #4818
      A
      hipeqostickettheme
      Participant

      I have the same issue.. Driving me nuts 

    • July 26, 2019 at 10:39 pm #4835
      S
      stevland
      Keymaster

      Hey guys… please upgrade to osTicket-1.12.2-Awesome-101 to resolve this issue.

    • July 26, 2019 at 11:04 pm #4838
      A
      hipeqostickettheme
      Participant

      alright.. it works.. just tested.. thank you

    • July 28, 2019 at 10:27 pm #4840
      S
      techcare
      Participant

      Works for me too. Thank you.

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