osTicket Awesome for osTicket 1.18.3 (Revision 3) Released

stevlandRelease

This version of osTicket Awesome is ONLY for osTicket v1.18.x

Requirements: HTTP server running Microsoft® IIS or Apache, PHP version 8.2-8.4, MySQL database version 5.5

[latest version] https://osticketawesome.club/downloads/
[how to install] https://osticketawesome.club/installation-instructions/
[troubleshooting] https://osticketawesome.club/troubleshooting/
[obtain support] https://osticketawesome.club/forums/

 

# osTicket-1.18.3-Awesome-103
===================================
Revision: 103 Released: 2026-02-08

* NEW: Avatar system:
– Gravatar system for Users and Agents that have one tied to their email account
– [falls back to] Initials-based avatars powered by https://github.com/LasseRafn/php-initial-avatar-generator by 
  Lasse Rafn, with image processing by https://github.com/Intervention/image.
– Avatars now visible in User Directory, Staff Members list, Agent Directory, and Client Profile pages
– To enable: Admin Panel > Settings > Agents > Avatar Source > select “Built-In / Initials”,
  and Admin Panel > Settings > Users > Avatar Source > select “Gravatar / Initials (local fallback)”
* NEW: Automatic version update notifications:
– When a new release is available, admins receive a notification at the top of the screen.
– Dismissable on a per-agent basis, notification will not reappear until next release
– The Theme Information section also improved
* NEW: Unified Client Portal sidebar
– Consistent sidebar across all Knowledge Base pages (categories, FAQ detail, search results, custom pages)
– Conditional sections: Attachments, Featured FAQs, Help Topics, KB Categories, Other Resources, Search
– Animated search button slides in on focus
* FIX: Ticket print PDFs now use the custom print logo from Theme Settings instead of the default osTicket logo

 
**
** Previous Changelog
**

# osTicket-1.18.3-Awesome-102
===================================
Revision: 102 Released: 2026-01-28

* HOTFIX: Fixed double-escaped apostrophes in translation files (ca, et, fr, it, tr, uk) causing HTTP 500 errors on /scp/
* HOTFIX: Fixed malformed Hebrew translation string for ‘Ticket Assignment Alert’

# osTicket-1.18.3-Awesome-101
===================================
Revision: 101 Released: 2026-01-25

* NEW: initial release for osTicket 1.18.3
        [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18.3
* NEW: Pashto (ps) language pack added
* NEW: Auth OpenID (Microsoft) plugin added
* UPDATE: Auth OAuth2 plugin updated from 0.6 to 1.1
* UPDATE: all 58 language packs refreshed with latest translations
* FIX: Arabic flag CSS conflict resolved (ar vs arab)
* FIX: Taiwan flag CSS reworked

# osTicket-1.18.2-Awesome-101
===================================
Revision: 101 Released: 2025-02-16

* NEW: initial release for osTicket 1.18.2
        [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18.2

# osTicket-1.18.1-Awesome-101
===================================
Revision: 101 Released: 2023-10-26

* NEW: initial release for osTicket 1.18.1
        [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18.1
* NEW: all files self-contained, fully functional in an offline hosting (intranet) environment 

# osTicket-1.18-Awesome-103
===================================
Revision: 103 Released: 2023-10-19

* FIX: Staff > Themes & Custom Theme > fix mapping, add Hover styles

# osTicket-1.18-Awesome-102
===================================
Revision: 102 Released: 2023-10-10

* NEW: 3 plugin updates bundled
     1. Oauth2
     2. Password Policy
     3. Attachments in Amazon S3

# osTicket-1.18-Awesome-101
===================================
Revision: 101 Released: 2023-06-17

* NEW: initial release for osTicket 1.18
        [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18

# osTicket-1.17.4-Awesome-101
===================================
Revision: 101 Released: 2023-06-17

* NEW: initial release for osTicket 1.17.4
        [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.4

# osTicket-1.17.3-Awesome-102
===================================
Revision: 102 Released: 2023-04-28

* HOTFIX: Client > wrong jQuery files called

# osTicket-1.17.3-Awesome-101
===================================
Revision: 101 Released: 2023-04-04

* NEW: initial release for osTicket 1.17.3
        [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.3
* FIX: Staff > Current profile > Dark Mode > malformed code displays on page
* FIX: Staff > various minor Dark Mode enhancements

# osTicket-1.17.2-Awesome-102
===================================
Revision: 102 Released: 2023-01-03

* NEW: Staff > Current profile > Dark Mode
* NEW: Staff > Ticket List > Priority Quick Change
* FIX: Staff > New Ticket > Assign To field > filter down results by by typing name
* FIX: Staff > improvements for RTL language support (more to come!)
* FIX: Staff > various UI fixes and improvements

#   osTicket-1.17.2-Awesome-101
============================
Revision: 101 Released: 2022-11-17

* NEW: initial release for osTicket 1.17.2
       [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.2
* FIX: Staff > Tasks > Task list missing
* FIX: Staff > Tasks > buttons misaligned

Download osTicket-1.17.2-Awesome-101 here.

#   osTicket-1.17.1-Awesome-101
============================
Revision: 101  Released: 2022-11-13

* NEW: initial release for osTicket 1.17.1
       [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17.1
* NEW: replaced old .txt README with this file
* FIX: Client and Staff > date picker styling improvements
* FIX: Staff > mobile view > Ticket List > button menus going off screen

# osTicket-1.17-Awesome-103
==================================
Revision: 103 Released: 2022-10-21

* FIX: Staff > Attachment Preview plugin included as a .phar file

# osTicket-1.17-Awesome-102
===================================
Revision: 102 Released: 2022-10-10

* FIX: Client > wrong jQuery version called
* FIX: Staff > desktop view > fix ticket thread buttons misaligned
* FIX: Staff > mobile view > fix field widths
* FIX: Staff > mobile view > fix sort button missing
* FIX: Staff > basic search broken (workaround until better fix is found)

# osTicket-1.17-Awesome-101
===================================
Revision: 101 Released: 2022-10-06

* NEW: initial release for osTicket v.1.17
       [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.17
* NEW: support for osTicket’s new plugin multi-instance support
* CHANGE: update all plugins to latest available versions